Refund Policy
Mobile & Messaging Data
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All opt-in requests include the text message originator's opt-in data and consent, this data is not shared with any third parties.
Quotation & Cost Estimates
Cost projections are based on our understanding of your requirements and the proposed timeline. Any changes, including minor enhancements, may lead to additional charges. We highly recommend a detailed, face-to-face or virtual discussion to finalize all requirements before project initiation.
Quotation Acknowledgment
Acknowledging a quotation confirms acceptance of Visible Group LLC’s terms and policies. This acknowledgment can be verbal, via email, through the payment of the initiation fee, or by signing the quotation document.
Client Responsibility in Quoting
Clients must clearly communicate all requirements during the quoting process. Any vague or missing details may lead to a revised quote or additional costs. Full clarity on webpage development needs is essential for accurate pricing.
Cost Tracking for Specific Tasks
Please ensure all specific nuances are mentioned in the proposal. We depend on your transparency to maintain accurate project tracking. Visible Group LLC cannot be held liable for inconsistencies arising from unclear inputs.
Project Timelines & Adjustments
Each project is allocated a specific number of hours. While small adjustments may be accommodated, they are considered case by case.
Delays & Modifications
While we aim to meet deadlines, reasonable delays may occur if key features are modified or reinvented mid-project.
Client-Side Interruptions
Any interruptions or delays from the client’s side can impact delivery timelines and may result in additional charges.
Refunds & Credits
Refunds or credits are not offered unless otherwise required by law or at the sole discretion of Visible Group LLC.
Bug Fixing Policy
No charges apply for bug fixes (programming errors) found during or shortly after development.
Rework & Layout Changes
Reworking completed tasks will incur extra charges. Any confirmed layout changes are subject to additional billing.
Post Go-Live Changes
Requests for changes during or after Go-Live approval will be treated as new tasks and billed separately. We are not liable for disruptions resulting from these modifications.
Content Submission Timeline
Clients must provide all website content and related materials within two weeks of project commencement. Delays may result in additional costs if timelines are excessively extended.
Browser Compatibility
Websites are tested on the latest versions of Chrome, Firefox, Safari, and Edge. If additional browser testing is needed, please inform us in advance.
Device Responsiveness
We test responsive design on iPhones and iPads. If other devices are preferred, please let us know. Also, pages not hosted on a Visible Group server may require additional troubleshooting time, which is billable.
Project Inactivity Charges
Projects inactive for over 2 months will incur an administrative fee of $99 per week and may lead to a revised estimate. Advance notice is required to put a project on hold.
Project Hold Policy
There’s no charge for putting a project on hold, provided the account is updated. Please communicate clearly in such cases.
Source Code Ownership & Use
Custom software code created by Visible Group LLC (excluding open-source elements) is copyright-protected. Source code can be shared after full payment and for an extra fee. Reselling or replication is strictly prohibited.
License to Use
Clients are granted a non-transferable license for the exclusive use of custom software. This license is tied to our hosting service. The source code is not shared or permitted for external hosting.
Performance & Hosting Environment
Our websites are optimized for commercial-grade internet infrastructure. Office or low-bandwidth environments may reduce performance.
Third-Party Elements
While we assess third-party tools and plug-ins, unforeseen limitations are outside our control. Our estimates exclude third-party costs like SSLs, plug-in licenses, payment gateways, or ad credits.
Open-Source Software
Clients using WordPress, Joomla, or similar platforms are responsible for keeping third-party tools updated to prevent disruptions.
Third-Party Vendor Policies
We may offer services in collaboration with third-party providers. Changes in their policies may impact the services we provide.
Delivery Timeline Commitments
Although we strive to meet project deadlines, occasional delays may occur. No penalties apply for unintentional delays as long as we maintain reasonable delivery efforts.
Domain & Renewals
Domain registration and renewal fees are not included unless explicitly quoted. Upon request, a separate estimate will be provided for domain-related costs.
Hosting Services
Hosting fees are not included in our base quotation. We can offer suitable hosting packages separately. If you prefer to use your own hosting, please coordinate with us in advance. Full server access is required for proper setup and testing.
Test Server Access
Our test servers are for internal use only. Access is restricted to Visible Group LLC personnel. Upon full payment, we will migrate your site to a third-party server of your choice.
Rights to Website Content
Once all dues are cleared, clients receive unrestricted rights to the visual elements, static content, and published page functions. This excludes backend elements like scripts, databases, and proprietary structures.
Communication Protocol
Email is our primary form of communication. Please ensure your email address is current and regularly monitored.
Billing & Payment Terms
Clients agree to pay invoices promptly, based on the timeline and payment structure specified in the project proposal. Visible Group LLC reserves the right to pause work if payments are delayed beyond 7 days. Invoices unpaid beyond 15 days may incur a late fee of $25 or 2% per month, whichever is higher.
Accepted Payment Methods
Visible Group LLC accepts payments via debit/credit cards, bank transfers, third-party payment processors (such as Stripe or Square), and other approved methods. Clients must ensure that their payment method is valid and has sufficient funds.
Chargebacks & Disputes
Clients agree to contact Visible Group LLC to resolve any billing disputes before initiating a chargeback with their financial institution. Any unauthorized chargebacks will be treated as a breach of agreement, and services may be suspended immediately until resolved.
Refund Policy (Gateway Specific)
As a service-based company, we do not issue refunds for services rendered unless required by law or explicitly offered in writing. Refund requests must be submitted in writing within 7 days of the service concern. Refunds, if approved, will be issued via the original payment method within 7–14 business days.
Service Cancellation Policy
Clients may cancel services by providing a 7-day written notice via email. Any work completed up to the point of cancellation will be billed accordingly. No refunds will be issued for partial completion unless specified.
Recurring Billing (if applicable)
If a service involves recurring billing (such as SEO retainers, hosting, or maintenance plans), the client authorizes Visible Group LLC to charge the specified amount at each billing cycle. Cancellation of recurring services must be requested at least 3 days before the next billing date.
Privacy & Data Usage Compliance
Visible Group LLC adheres to strict data privacy standards. We do not store payment information directly. All payments are processed securely through PCI-compliant third-party processors. We do not sell or share client data.
Compliance & Cooperation
Clients agree to cooperate with identity verification, documentation, or compliance requests that may be required for processing payments through regulated third-party gateways like Stripe, Square, etc.
Refund Policy
Due to the nature of our services, all payments are non-refundable once work has commenced. This includes, but is not limited to:
- SEO campaigns, audits, or strategies already initiated
- Design work where mockups or concepts have been approved
- Web development projects already in progress or in testing
- Services scheduled around events or time-sensitive promotions
- Monthly marketing or SEO services where the current month has started
Refunds will not be issued under the following conditions:
- The client dismisses our advice or does not implement approved SEO changes, including keyword strategies, content optimization, structure improvements, or linking adjustments
- The client engages with another SEO or marketing agency during an active agreement with Visible Group LLC
- The client fails to provide necessary access (admin, hosting, web, or other credentials)
- The client’s website is inactive, improperly functioning, or hosted in a way that prevents effective work
- Projects go inactive, abandoned, or stalled for more than 30 days without communication
Service Cancellation
Clients may cancel services by providing written notice (email or text). Cancellations during an active monthly service period will not be prorated or refunded. Future billing will be stopped once the current billing cycle ends. Event-based services or limited-time offers must be canceled 30 days in advance, and are otherwise non-refundable.
Chargebacks & Dispute Resolution
Clients agree to contact Visible Group LLC first regarding any billing concerns before initiating chargebacks or disputes with their bank or payment provider. Unauthorized chargebacks will be considered a breach of agreement, and all work will be paused immediately until resolved.